Coordinates and oversees tours, filming, and other special events in the municipal cemeteries; updates the department tour database; acts as the primary contact in regard to planning, scheduling, registering, collecting revenue, enforcing policies and procedures, and resolving complaints or problems related to events; makes oral and written reports to the director regarding scheduled or completed activities and events.

Supervises directs and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.

Coordinates, assigns, and reviews work and establish work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.

Performs cemetery services, including lot sales, lot diagrams, interments, and on-call duties; responds to after-hours emergencies and prepares cemetery services on weekends and holidays, as needed; resolves customer complaints.

Processes partial payment sales and maintains records, including amount due, amount paid, contact information, due date, and refinance status; processes partial payment lot forfeits and documents changes in inventory; mails due, idle or forfeit letters.

Coordinates security operations; meet with security contract weekly during the contract period; reviews and processes security invoices; completes vendor performance reports and addresses issues.

Acts as primary record keeper during emergencies; compiles complete, distributes, and maintains emergency-related documentation; coordinates emergency training and maintains records; conducts an inventory of emergency trailers.

Receives and responds to open records requests; assists customers with records searches and informal records requests; maintains department website and cemetery database; collects and processes departmental records for retention and destruction.

Participates in department planning activities relating to tour and event management in municipal cemeteries.

Completes weekly revenue transmittal to finance department; makes check deposits at the bank; maintains petty cash fund for the department.

Compiles monthly performance measures and statistics; creates monthly status reports; assists with department annual reports.

Assists in emergency response during disaster incidents.

Performs other related duties as assigned.