Job Listing
 🔗1903 Guest Services Assistant II

  • Full Time
  • St Paul, MN
  • 19.06 hourly minimum USD / Hour
  • Applications have closed
  • Job Reference #: 1903
  • Job Summary: This position exists to sell admission tickets to the History Center Museum, assist with the retail operations in the Minnesota History Center Stores, sell membership, greet and orient guests, provide customer service, and admin support.
  • Job Qualifications:

    MINIMUM QUALIFICATIONS:

    ● Strong oral communication skills, ability to listen and be responsive to questions and comments.

    ● Demonstrated reliability and ability to provide consistent, high quality customer service.

    ● Demonstrated ability to work with a diverse public in a friendly and open manner.

    ● Demonstrated ability to think imaginatively and problem solve.

    ● Demonstrated ability to collaborate and contribute positively in a team environment.

    ● Strong personal computer skills including intermediate skills with Microsoft Office and with GOOGLE suite.

    ● Ability to complete record keeping and a variety of reports, including accounting and math skills.

    ● Familiarity with technology, particularly admissions or retail software.

    ● Ability to work a varied and flexible schedule, including weekends and holidays.

    ● Ability to lift 25 pounds.

    ● Willingness and availability to work a varied schedule that may include shifts on Wednesdays through Sundays, holidays, and occasional Mondays and Tuesdays, and evenings.

    DESIRED QUALIFICATIONS:

    ● High school diploma or equivalent.

    ● Previous experience mentoring, coaching, training and providing work direction for staff or volunteers.

    ● Experience with Shopify and/or Tessitura software.

    ● Knowledge of retail display and marketing techniques.

    ● Knowledge of Minnesota Historical Society programs and services.

    ● Ability to troubleshoot software, hardware and point-of-sale issues.

    ● Retail sales and admissions experience in a museum/historic site.

  • How to Apply:

    Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.

  • Job benefits: Retirement, vacation, sick leave, holidays, State of MN
  • Application URL: http://www.mnhs.org/jobs
  • Application Address: St. Paul, MN 55102

Website Minnesota Historical Society

The Minnesota Historical Society was founded by the territorial legislature in 1849, almost a decade before Minnesota statehood. No other U.S. territory or state created a historical society so rapidly, helping make the Minnesota Historical Society not only the largest state history organization in the nation, but the oldest cultural institution in Minnesota. The Minnesota Historical Society preserves and protects the objects, documents, places, and buildings that make Minnesota home. Today, MNHS boasts a collection of nearly 550,000 books, 37,000 maps, 250,000 photographs, 225,000 historical artifacts, 950,000 archaeological items, and 6,000 works of art. In addition, the MNHS Press publishes books on the history and culture of Minnesota and the Upper Midwest with the goal of advancing research, supporting education, and sharing diverse perspectives on Minnesota history.

JOB TITLE: Guest Services Assistant II

LOCATION: History Center – 345 W Kellogg Blvd., St. Paul, MN 55102

COMPENSATION: $19.06 hourly minimum

STATUS & HOURS: Full-time, regular (approximately 1,560 annual hours) position. Must be available to work a varied schedule that may include shifts on Wednesdays – Sundays, occasional Mondays and Tuesdays, holidays, and evenings.

DESIGNATION: Bargaining Unit AFSCME Local 3173

POSTING DATE: May 6, 2024

DEADLINE DATE: May 20, 2024

DESCRIPTION: This position exists to sell admission tickets to the History Center Museum, assist with the retail operations in the Minnesota History Center Stores, sell memberships to the Minnesota Historical Society, greet and orient guests, provide customer service to a wide array of visitors, and lend administrative support.

SUMMARY OF WORK: 1) Sell admissions, public program tickets, and retail products as well as promote MNHS memberships in person and by phone; 2) Operate multiple phone lines as a primary resource for general MNHS phone calls; 3) Greet and welcome guests to the History Center and Stores; 4) Assist with day-to-day operations as needed; 5) Assist with sales reporting, refunds, special programs, bank deposits and other administrative ticketing functions; and 6) Provide support for administration, museum operations and other departments.

Should you have questions with the application process, email humanresources@mnhs.org.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.